At SolarSolution, your happiness is our top priority. We fully stand behind our product, no matter what, with no questions asked. If you encounter any issues, we're here to make it right, whether that means resolving it, issuing a refund, or sending you a replacement projector. Our Customer Happiness Team is at your service, dedicated to ensuring your happiness. We've got you covered.
Our policy lasts for 30 days. If 30 days have passed since your purchase, we regret that we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it.
To complete your return, a receipt or proof of purchase is required.
Refunds (if applicable)
Upon receiving and inspecting your return, we will send you an email to confirm the receipt of your returned item. We will also notify you regarding the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will be automatically applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds (if applicable)
If you haven't received a refund yet, please first check your bank account. Then, contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you've followed these steps and still haven't received your refund, please reach out to us at solarsolutionauofficial@gmail.com.
Sale Items (if applicable)
Only regularly priced items may be refunded; unfortunately, sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you. If the item wasn't marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver, and they will be informed of your return.
Shipping for Returns
You will be responsible for covering your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
The time it may take for your exchanged product to reach you may vary depending on your location.
For items over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee the receipt of your returned item.